At PB Collections USA, we strive to ensure you are delighted with your purchase. If for any reason you are not satisfied, we are here to help. Please review our refund and returns policy below.

1. Return Eligibility

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Return Process

• Initiate a Return: To start a return, please get in touch with our customer service team at admin@pbcollectionsusa.com or +1 (929) 513-8176 within 30 days of receiving your item.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
• Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

• Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items with obvious signs of use, missing parts, or not in original condition.

4. Exchanges

• Exchanging Items: If you need to exchange an item for a different size, color, or different product, please contact us at admin@pbcollectionsusa.com or +1 (929) 513-8176. Exchanges are subject to product availability.
• Exchange Shipping: You will be responsible for paying for your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable.

5. Non-Returnable Items

• Customized Products: Custom or personalized orders are not eligible for returns or refunds.
• Final Sale Items: Items marked as final sale are not eligible for returns or refunds.
• Gift Cards: Gift cards are non-returnable and non-refundable.

6. Damaged or Defective Items

• Report Issues: If you receive a damaged or defective item, please contact us immediately at admin@pbcollectionsusa.com or +1 (929) 513-8176.
• Resolution: We will arrange for a replacement or refund for any damaged or defective items at no additional cost to you.

7. Contact Us

For more information or assistance with your return or refund, please contact us:

PB Collections USA
Email: admin@pbcollectionsusa.com
Phone: +1 (929) 513-8176

We value your business and appreciate your understanding of our refund and returns policy. Thank you for shopping with PB Collections USA.